Terms of Service

Orders

You can place your order either online, by phone or Fax. The most convenient method is online through our Web Store. Placing your order by telephone please call (858) 882-9881 and leave a message with your information, purchase request, color of board if applicable, delivery address, how you would like to pay and your phone number. You can Fax your purchase request to (334) 832-8869 .

Purchase Orders

Purchase Orders can be placed by faxing your request to (334) 832-8869 or you may email your Purchase Order request to sales@visualedgesb.com

You can download a printable PDF version of the 2022 W9 Form here:

W9 Form

Shipping, Processing & Handling

Visual Edge (VE) offers the best and most reliable shipping services in the United States. Every order is shipped with confidence and packed properly to eliminate damage during transit. We reserve the right to utilize any shipping method that is deemed appropriate for your area. Additionally we reserve the right to hold or refuse any shipment, domestic or international if the order is deemed fraudulent. Delivery predictions are based upon best information available, but are without guarantee. VE will not accept penalty for late shipments unless it has made a delivery previously authorized written guarantee. VE is not responsible for any additional charge(s) for incorrect or inaccurate delivery address information provided by the customer. If the shipping service is required to correct delivery address information to complete delivery and additional charge(s) are incurred it is the customer’s responsibility to cover the additional charge(s). We charge a “Processing & Handling” fee on transactions in order to help cover our warehousing, packaging, order processing and fulfillment. This fee is incorporated in our “Shipping” rates, which are calculated at Checkout based upon your order size. For Customers who utilize their own shipping account will be charged a “Handling” fee based on the size of your order to cover preparation of your shipment.

Tracking Your Order

An e-mail notification will be sent automatically after a purchase has been made. A shipping confirmation will be sent on the day the item has been shipped and will include a tracking number.

Returns & Refunds

Immediate product inspection is required on all items by customer with immediate reporting to VE. A visual inspection of all boxes and/or crates is strongly recommended prior to acceptance of goods. If a package is damaged in transit, customer should refuse it back to the carrier if possible. If customer receives a damaged package, customer should note on the carrier’s Bill of Lading and/or delivery report the condition of the shipment. Damaged shipments must be notified to VE within 5 days. Customer should also save the packing crates/boxes. Digital photos of damage are HIGHLY recommended. The Customer is responsible for informing the VE Customer Service Department of the specifics as to the damages at the time of delivery or upon delivery receipt, for crates and/or boxes that arrive damaged from a freight company. VE personnel will work to resolve any defects. Please see our Warranty policy for more information.In the unlikely event that is may be necessary to return an item, please contact us immediately to obtain an Return Merchandise Authorization (RMA). We accept returns within 30 days of delivery. All returned products must be in their original condition, with all original boxing and packing materials. Products that are shipped to us incorrectly and are damaged from irresponsible packing, customer will not receive a refund. Money will be refunded once the package is received and its contents are verified in original condition. Refunds may take up to 30 days per transaction. Shipping charges are non-refundable.

Credit Card and Email Information

Visual Edge believes in providing our clients a safe and secure shopping experience. We use Secure Socket Layer (SSL) encryption when collecting your credit card information on our web site. Our sophisticated encryption and authentication tools protect the security of your credit card information by rendering the information unreadable should anyone try to intercept it. Please note that we cannot warrant or guarantee the security of any information you transmit to or from our web site, and you do so at your own risk.To help ensure others will not have access to your credit card information while on visualedgsb.com, we recommend closing your browser window when you have finished your visit, especially if you are using a computer in a public place, or are sharing a computer with someone else.Visual Edge uses its customers’ personal information solely for the purposes of facilitating a relationship with our company. We keep our customers informed about new products and special promotions in our product line. It is not our policy to sell your information to other companies. Please see our Privacy & Security policy for more information.

Warranty

Satisfaction Guaranteed

Visual Edge (VE) guarantees you will be 100% satisfied with our products or we will refund your purchase price no questions asked. We feel confidant that you will find that our Visual Edge Products work as advertised as so many others have.If for any reason you are not satisfied please contact our office and request a Return Merchandise Authorization (RMA) and ship your item back to VE and a full refund of your purchase price will be credited to your account or a refund check will be mailed to you.

Privacy and Security

Policy

Visual Edge is dedicated to respecting your confidentiality and is aware of your need to safeguard personal information shared with our company (personal information is defined as any information by which you can be recognized, such as your name, address, telephone number, etc.). The purpose of confidentiality assurance is to inform you of what personal information we may collect from you when you visit the Visual Edge web site, how we utilize such information, and the options you have regarding our use of, and your ability to evaluate and correct, the information. Confidentiality assurance applies only to consumers accessing our web site from the United States.

Collecting Information About You

Customers can visit the majority of Visual Edge web pages without identifying yourself to us or revealing any confidential information about you. Our marketing department does at times track the Internet domain address from which people visit us and evaluate this data for trends and statistics, but individual user remain unidentified, unless you willingly inform us who you are.There are times when you place an order, subscribe to our mailing list or participate in special offers and promotions that we may ask you to give us pertinent information about yourself such as your name, shipping/billing address, telephone number, email address, credit card information, birth date, gender, occupation, personal interests, etc. We also retain a documentation of your online product purchases. Providing confidential information is always your choice. If you decide not to disclose information we ask for you may not be able to consummate an order on our website to purchase certain products.

Using Information About You

Confidential information you supply is used for internal purposes, such as confirming your order, subscription or registration, evaluating trends and data, notifying you of new products in our collection, services and promotions, etc.

Mindful of Children

Visual Edge takes exceptional care to protect the safety and confidentiality of children. The Visual Edge site is a general audience site. We do not authorize children under the age of 18 to purchase products on our web site nor do we authorize anyone under the age of 13 to register with us. We also do not send email communications to persons that inform us that they are under the age of 13.Children under the age of 13 should always request permission from their parents or guardians before offering any personal information to anyone online. We advise parents and guardians to partake in their children’s online activities and use parental control or other web filtering tools to manage children’s access to the web.

Cookies

Our web site uses “cookies.” Cookies transmit a small amount of information that is sent to your browser from a web server and kept on your computer’s hard drive. Usually cookies are used to remind us of who you are, modify our products and services to match your individual interests, approximate our viewer size, help our online merchants to track visits to and sales at their stores and to process your order, track your status in our promotions, contests and sweepstakes, and/or analyzing your visiting patterns. You can adjust your browser to inform you when you are sent a cookie giving you the opportunity to choose whether or not to allow it.

Third Party Links

Sometimes our web site may include links to web sites controlled and maintained by third parties, over which we have no power over. Privacy Confidentiality policies on such linked sites may differ from Visual Edge confidentiality assurance. You may visit linked sites at your own risk. We recommend reading the confidentiality policy of a linked site before sharing personal information on such a site.

Confidentiality Modifications

If we choose to modify our confidentiality assurance in whole or in part, we will notify you by posting a notice on our web site. Those modifications will go into effect on the date posted in the notice. The new policy will pertain to all existing and past users of our web site and will replace any prior inconsistent policies.